Privacy Policy

We are Royal wellness concept s.r.o., with its registered office at Lúčky 1737/74, 908 51 Holíč

Company ID: 51 012 930, registered in the Commercial Register of the District Court Trnava, Section: Sro, Insert No. 43234/T (hereinafter referred to as the “Seller” or “Administrator”).

We run the website www.tanvea.com

For the sale of goods and the operation of our website, we process some personal data.

The processing of personal data is governed in particular by Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) (“GDPR”)

 

I. PROCESSING OF PERSONAL DATA

A. Processing of personal data when using the contact form

If you enquire about our products, we will work with your contact details that you provide to us, mainly via the enquiry form. These are: email, telephone.

For what reason?

We will contact you through them for further agreement regarding the goods.

On what legal ground?

This is processing on the basis of Article 6(1)(b) of the GDPR – negotiation of a contract or implementation of pre-contractual measures at your request.

How long will we process personal data?

Unless we establish further cooperation, we will process your data for a maximum of 5 years from our last communication.

B. Processing of personal data in case of purchase

If you make a purchase from us, we will work with the data you fill in for us. These are mainly billing data: name, surname, address, telephone.

For what reason?

We need to process personal data in order to fulfil our contract – to deliver our goods to you. We will also communicate with you via contact details about the status of your order, or about complaints or your questions.

We will further process personal data to fulfil our obligations under the law (mainly for accounting and tax purposes, or to settle complaints).

On what legal basis do we process personal data?

This is processing on the basis of Article 6(1)(b) of the GDPR – performance of a contract and Article 6(1)(c) of the GDPR – fulfilment of our legal obligation.

How long will we process personal data?

For the period of performance of our service and then 10 years from the last provision of such service or delivery of goods.

C. Newsletters (commercial communications)

If you are a shopping customer and you have not prohibited us from doing so when making a purchase, we will use your e-mail address to send you our newsletter.

How long will we process personal data?

5 years since your last purchase. You can unsubscribe at any time via email or contact us at: info@tanvea.com

II. WHO WILL ACCESS THE DATA?

Your data will remain with us.

We process personal data only in the territory of the European Union.

III. WHAT YOU SHOULD KNOW NEXT

We do not have an appointed data protection officer in our company.

In our company, there is no decision-making based on automatic processing or profiling.

If you have any questions about your personal data, please contact us at the e-mail address info@tanvea.com or call +421 908 722 270.

IV. USE OF COOKIES

Cookies are text files containing small amounts of information that are downloaded to your device when you visit our website. Cookies are then sent back to the website or another website that recognizes them on each subsequent visit.

Cookies perform a variety of tasks, such as enabling efficient navigation between websites, remembering your preferences and improving the overall user experience. They can also ensure that the advertisements displayed online are better tailored to you and your interests.

We use the following cookies on our website:

  • Necessary cookies: they are necessary for the operation of the website, for example, they allow you to log in to secure areas of the website and other basic functionalities of the website. This category of cookies cannot be disabled.
  • Analytical/statistical cookies: they allow us, for example, to recognize and determine the number of visitors and to track how our visitors use the website. They help us improve the way the site works, for example, by allowing users to easily find what they’re looking for. We only run these files with your prior consent.
  • Advertising cookies: these are used to track preferences and allow you to display advertising and other content that best matches your interests and online behavior. We only run these files with your prior consent.

Please note that third parties (including, for example, external service providers) may also use cookies and/or access data collected by cookies on the website.

Cookies used:

Technical name

Publisher

Purpose and description of cookies

Duration

Google Analytics

Google LLC

Used to generate anonymous statistics

About the use of the website

2 years

Google Tag Manager

Google LLC

The service is only used for simple management of tracking codes, it does not use any cookies and does not record any data.

3 months

Google Ads

Google LLC

Advertising Purposes.

3 months

Facebook Ads

Meta Platforms

Advertising Purposes.

3 months

 

Further information about cookies and their current list can be found via individual Internet browsers, most often in the Developer Tools section.

Consent can be expressed by means of a checkbox contained in the so-called cookie bar. You can also subsequently refuse cookies in the settings of your internet browser, or set the use of only some of them.

Further information on the management of cookies in individual browsers can be found at the following links:

 

V. YOUR RIGHTS IN RELATION TO THE PROCESSING OF PERSONAL DATA

The GDPR gives you, among other things, the right to contact us and want information about what personal data we process about you, to request access to this data from us and to have it updated or corrected, or to request the restriction of processing, you can request a copy of the processed personal data, you can request us to delete personal data in certain situations, and in certain cases you have the right to their portability. Processing based on legitimate interest may be objected to.

If you believe that we are not handling your data properly, you have the right to file a complaint with the Office for Personal Data Protection or to go to court with your claims.

These terms and conditions are effective from 16.12.2024